Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
great location
friendly staff
small rooms
lacked thorough cleaning
7.8/10
Very good
Rooms
6.8
Location
8.8
Service
7.5
Dining
6.8
Guest reviews
7.8/10
based on 6 reviews
3/5
based on 112 reviews
7.8
7.8/10 based on 1926 reviews
#56 of 68 hotels in Helsinki based on Tripadvisor
Evan
United Kingdom,
March
2024
6.8/10
My stay at the hotel was a mixed experience. The room was small for two luggages, didn't seem cleaned well, and had a bathroom setup not ideal for preventing water from spilling. On the bright side, the service was friendly and helpful, although they seemed under pressure. The location was excellent, being close to major transit hubs and city attractions. The dining experience was decent but could be better. Overall, there were ups and downs during my stay.
Rooms
5.0
The room was small for two luggages and didn't seem cleaned thoroughly.
Service
7.0
The service was friendly and somewhat helpful despite appearing under pressure.
Location
9.0
The hotel's location was excellent, near major transit and city attractions.
Dining
6.0
The dining experience was okay, but could use improvement.
Facilities
The facilities were basic but functional.
great location
small rooms
Rob
United States,
February
2024
8.2/10
The hotel is centrally located, offering easy access to public transportation and key attractions in Helsinki. The rooms are spacious, quiet, and clean, meeting my requirements for a comfortable stay. The service, despite a minor issue with reservation denial, was exceptionally helpful overall. Dining options were decent, although there is room for improvement in keeping food warm. The location is a major highlight, connecting well to the city center, train station, and ferry port. Overall, a good value for money stay with a few minor drawbacks.
Rooms
8.0
The room overlooking the inner courtyard was spacious and very quiet, perfect for weekday mornings. It was also clean and met my requirements.
Service
9.0
Despite a hiccup with my reservation, the service was super helpful and the staff eventually resolved the issue. They were also helpful with other requests during my stay.
Location
9.0
The hotel's location is fantastic, with easy access to the metro, tram, and key landmarks like the Senate Square. It's incredibly convenient for both city exploration and reaching the airport or port.
Dining
7.0
The dining experience was alright with a decent variety of options, including fresh French patisseries. However, improvements could be made in keeping hot food warmer.
Facilities
8.0
The hotel provides useful amenities like 24-hour reception, but minor improvements in dining facilities could enhance the overall experience.
Sarah
United States,
February
2024
8.0/10
The hotel is located in a very convenient spot, close to the central station and right next to a Metro station, making it easy to explore the city. The rooms are modern, up to date, and clean, perfect for a family stay. While the reception area might feel a bit bleak and run down, the overall stay was enjoyable with helpful staff. The breakfast was not included, but the well-served breakfast made up for it. The location is ideal for exploring the city within minutes from major attractions.
Rooms
8.0
The rooms were modern, up to date, and clean, suitable for a family room.
Service
7.0
The staff was very helpful overall, and despite minor issues like not being able to help with an electricity plug adaptor, the service was courteous and accommodating.
Location
9.0
The location couldn't be better, with easy access to the Metro and central station, as well as being close to major attractions and a good selection of food for breakfast.
Dining
8.0
The dining experience was very nice, although the buttermilk biscuits were not included in the stay. The overall quality of the food was good compared to other hotels in neighboring countries.
Facilities
8.0
The hotel offers useful facilities like dry cleaning, housekeeping, laundry, and tours/ticket assistance, making the stay more convenient.
Alec
United Kingdom,
November
2023
7.4/10
The hotel is conveniently located near the central station and city center, but the rooms seemed messy and in need of fresh air during my stay. The staff are friendly and helpful, making my stay more pleasant. The location offers easy access to main sightseeing spots and shopping areas.
Rooms
6.0
The rooms appeared messy, with uncleared tables during breakfast, needing better attention to cleanliness and organization.
Service
8.0
The staff was friendly and helpful throughout my stay, answering all my questions with patience and courtesy.
Location
9.0
The hotel's location is excellent, with the tram stopping right in front and being near the central station and main shopping streets, offering convenience to explore Helsinki easily.
Dining
7.0
The dining experience was satisfactory, with a good choice of food and passable coffee available, contributing to a decent meal experience.
Facilities
7.0
The facilities in the hotel met basic needs and were functional without any standout amenities.
Lee
United Kingdom,
September
2023
7.2/10
The hotel is just beside a tube station, offering large rooms with a separate seating area but needs refurbishing. The central climate control made the room very cold, and the bathroom was a bit small and uncomfortable. Unfortunately, there was no first aid kit at reception, and we had to ask for an extra hour in the room.
Rooms
7.0
The rooms are spacious with a separate seating area and little stairs leading up to the sleeping area.
Service
7.0
The staff went above and beyond, even providing extra travel cots at no charge, but cleanliness could be improved.
Location
8.0
The hotel's location is excellent, right by a tram line and a short walk from the main railway station, making it ideal for tourists accessing public transportation easily.
Dining
6.0
The dining was a bit repetitive during our stay, serving the same meals every day, but they did offer some gluten-free options.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, and laundry services, making the stay convenient.
Convenient Location
Repetitive Dining
Carolyn
United States,
September
2023
7.6/10
I had a mixed experience at the hotel. The rooms were spacious but a bit messy during breakfast time. The service was helpful and friendly, though there were some issues with room recognition. The location was ideal for exploring the city, and the dining experience was satisfactory. Overall, a decent stay with a few hiccups.
Rooms
7.0
The rooms were very big but could have been a little bigger. However, they were messy during breakfast.
Service
7.0
The service was pleasant and helpful, though there were some challenges recognizing the room.
Location
9.0
The location was great, close to the city center and many attractions.
Dining
7.0
The dining experience was decent with a good variety, though nothing particularly outstanding.
Facilities
8.0
The facilities were sufficient for a comfortable stay.
Hotel Rocore Naha
Radisson Hotel Belem
The Crown, Bhubaneswar - Ihcl Seleqtions
Hotel Sunroute Sapporo
Zephyros Hotel
Ares Hotel
Rodavento Boutique Hotel & Spa
The Parisian Hotel
Hakone Lake Hotel
Amber Boutique Silom
Hotel De Silhouette
Sileo Hotel